Privacy Policy

This Privacy Policy discloses the privacy practices for APESys with regard to your (a) use of our website, our applications, or any products or services in connection with the application, website/products (“Services”) or (b) any modes of registrations or usage of products, including through SD cards, tablets, or other storage/transmitting device, including at our physical centers, workshops, events hosted by APESys.

This Privacy Policy along with Terms of Use, describes our practices regarding, including your choices in relation to how we collect, store, use, share, and secure your personal information across our Website. It also describes your choices regarding use, access, and correction of your personal information and your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

By visiting www.APESys.in (“Website”), you agree to be bound by the terms and conditions of this Privacy Policy. Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use/access this Website.

Wereview this Privacy Policy from time to time to make sure it is up to date. Please note that this Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Privacy Policy periodically. By “Personal Data”, we mean any information that can either itself identify you as an individual or that can be connected to you indirectly by linking it to non-personal data

Collection of Information

As a visitor, you can browse our Website to find out more about our Website. You are not required to provide us with any Personal Data as a visitor.

When you visit our Website, we collect and store certain information to improve security, analyze trends/user behavior, and administer the Website to enhance the customer experience. This helps us evaluate patterns on our Website to make it more useful to our visitors.

We collect your Personal Data when you register with us, express interest in obtaining information about us or our Services, participate in activities on our Website, or otherwise contact us.

We will only collect your Personal Data if we have a proper reason, such as:

- To comply with legal and regulatory obligations.
- For the performance of our contract with you or to take steps at your request before entering into a contract.
- For our legitimate interests or those of a third party.
- Where you have given consent.
- To protect your vital interests or those of another person.

Our primary goal in collecting your Personal Data is to provide you with a safe, efficient, smooth, and customized experience. This allows us to provide courses, study material, and tutorials that meet your needs and to customize our Website to enhance your experience.

Types of Information Collected
Contact Information: Name, email address, display picture, mailing address, phone number, IP address, geographic location.
Identity Verification: Date of birth, mark-sheets, official ID documents (e.g., Passport, Aadhaar, Voter ID).
Additional Details: Gender, age for financial aid and scholarships, other details for course administration.
Billing Information: Debit/credit card number and billing address.
Unique Identifiers: Username, password.
Course Preferences: Reviews, ratings, syllabus, account settings.
Service Interaction: Information from customer service interactions, surveys, marketing promotions.

Activity and Device Information
We collect information about your use of our service, interactions with us, and details about your device. This includes:

- Activity on our Website: Classes, study materials, courses, search queries.
- Customer Service Interaction: Date, time, reason for contact, chat transcripts, call recordings.
- Device Information: Device IDs, software characteristics, preferred language, connection info, page views, referral URLs, IP address, browser info, cookies, and web beacons.

Payment Processing
If you use a feature that requires payment, options like NEFT or Card will appear. For credit/debit card payments, we redirect you to secure payment gateways (e.g., Razorpay, CCAvenue, PayU). We do not store card details except the last four digits.

Tracking and Usage
When using paid products, we track web pages and information accessed by you. This helps us track completed and pending items. User names and display pictures may be publicly displayed on the Website.

Technologies Used
We use technologies such as cookies, clear gifs, log files, and flash cookies to remember your device, understand interactions, and provide a better experience.

Usage and Retention of Information

We use the personal information we collect, including your Personal Data where it is necessary to deliver the services you have requested, where it is necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this Privacy Policy.

We will use your personal information to provide, analyze, administer, and improve our Services, to provide you with a personalized experience on our Website (especially by offering you Services that are best suited for you), to contact you about your account and our Services, to provide you customer service, to provide you with personalized marketing, and to detect, prevent, mitigate, and investigate fraudulent or illegal activities.

We further use your personal information to determine your general geographic location, provide localized courses and classes; enhance your user experience; provide you with customized and personalized study material, recommendations; determine your internet service provider; quickly and efficiently respond to your inquiries and requests; to enforce our terms (such as determining free trial eligibility) and to communicate with you concerning our Services (for example by email, push notifications, text messaging, and online messaging channels), so that we can send you details about new features and content available on the Website, special offers, promotional announcements, surveys, and to assist you with operational requests such as password reset requests.

We may use your information for our marketing and publicity purposes including in case of your selection in the medical/engineering entrance exams, national or international Olympiads, National Talent Search Exam (NTSE), Kishore Vaigyanik Protsahan Yojana (KVPY) exam, and/or any other examinations. We keep your personal data for as long as it is necessary to provide you our Services, or for the purpose for which the data was collected.

We use your Personal Data to derive insights into your usage of our Service, and to customize the user experience for you.

We may need to retain information even after you have requested us to erase your personal data, terminated your account with us, or have stopped using the Services to ensure compliance with applicable laws or other legal obligations, or to exercise our legal rights. We may also keep your contact information and other details for fraud prevention, for the exercise/defense of a legal claim, or for business compliances such as maintaining accurate accounting, financial, and other operational records, resolving disputes, and enforcing our agreements.

Sharing and Disclosing Personal Information

We may disclose your Personal Data, for these purposes, with the following third parties:

• Legal purposes: We share data when required by law, so as to comply with subpoenas, court orders, requests by law enforcement authorities, or similar legal processes; to enforce applicable ToU (Terms of Use), including the investigation of potential violations thereof; when we believe in good faith that the disclosure is necessary to establish or protect our rights, protect your safety or the safety of others, investigate fraud, assess security or technical issues, or respond to government requests; to protect against imminent harm to the Service or our users or the public as required or permitted by law.
• Service providers: We use other companies, agents, or contractors ('Service Providers') to perform services on our behalf or to assist us with the provision of Services to you. We engage Service Providers to provide marketing, advertising, communications, infrastructure, and IT services, and to help us collect payments from you, assist us in customer service, to personalize and optimize our Services, to analyze and enhance data (including data about users’ interactions with our Services).
• Banking partners: We may, at your request, share your Personal Data with our banking partners, their employees, or other banking agents, based on your expression of interest regarding financial aid. The banking partners may contact you to offer their products or services.
• Corporate restructuring: We may share Personal Data with another company pursuant to any corporate re-organization, amalgamation, or restructuring.
• Other third parties: We may share your Personal Data with other third parties, for fraud prevention, credit risk reduction, or other purposes, on a need-to-know basis, such as accountants, lawyers, auditors, etc.

Other than as set out in this Privacy Policy, we shall not sell or disclose your Personal Data to third parties without obtaining your prior consent unless it is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Website may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your Personal Data in accordance with our Privacy Policy.

Security

We shall try to take all precautions to protect the Personal Data both online and offline. We will try to protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. We have standard SSL certification which basically helps us create a secure connection between our server and user to render any information or action. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers and information access authorization controls. Only user passwords are encrypted in 64−bit encryption and stored (since users generally use the same password on multiple sites), to prevent any kind of theft, piracy, or unauthorized access. If you believe your account has been abused or hacked, please contact us by sending us an email at info@APESys.in.

We do not sell, transfer, or rent your Personal Data to third parties for their marketing purposes without your explicit consent, and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and your Personal Data is one of our most important assets. We store and process your Personal Data on computers located in India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way, please do not use this Website.

Under no circumstances do we rent, trade, transfer or share your Personal Data that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your Personal Data to any third party that makes a legally compliant request for its disclosure.

Keeping Your Personal Data Secure

We have appropriate security measures to prevent your Personal Data from being accidentally lost or used or accessed unlawfully. Processing your Personal Data will be done only in an authorized manner and subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you about any applicable regulator of a suspected data security breach where we are legally required to do so.

Notwithstanding anything contained anywhere in this Privacy Policy, we cannot assure absolute security to your Personal Data, and by entering into or by logging into our Website, you explicitly agree not to sue us for any data breach.

Use by Children

As stated in out in the Terms of Use, you must meet the age requirements for registering and using our Services. Persons who are minors (i.e. a child who has not completed the age of 18 (eighteen) years), un-discharged insolvents etc. are not eligible to register for the Services. As a minor if you wish to use our Services, such use shall be made available to you by your legal guardian or parents, who has agreed to the Terms of Use and this Privacy Policy. In the event a minor utilizes the Services, it is assumed that he/she has obtained the consent of the legal guardian, or parents and such use is made available by the legal guardian or parents. We will not be responsible for any consequence that arises as a result of misuse of any kind that may occur by virtue of any person including a minor registering for the Services provided.

By using the Services, you warrant that all the data provided by you is accurate and complete and that the users using the Services has obtained the consent of their parent/legal guardian (in case of minors). We reserve the right to terminate your access to the Services if it is discovered that you are under the age of 18 (eighteen) years and the consent to use the Services is not made by your parent/legal guardian, or any information provided by you is inaccurate.

Cookies

We transfer cookies, which are small files containing a string of characters, to your IP address, giving the browser distinct identification, in order to keep track of the user’s preferences. Furthermore, these files also help in logging-in faster and they act as a mechanism to determine user trends. The data thus retrieved from the user’s IP address, enables us to enhance our offers, including but not limited to more content in areas of greater interest to a majority of users.

Our Website uses 'Cookies' to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place Personal Data in Cookies.

Third Parties and Links

Our Website may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You are accessing such linked Websites shall be at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information. In addition, these websites may contain a link to websites of our affiliates. The websites of our affiliates may not be subject to this Privacy Policy, and you should examine their individual privacy policies to see how the operators of such websites will utilize your Personal Data.

Consulting

We use third parties to help us provide services to you including the fulfillment of Service, processing of payments, monitoring site activity, conducting surveys, maintaining our database, administering emails, and administering contents, and to provide aggregate, comparative information on the performance of our Website to us and a select group.

Choice

It is open for you to customize our usage of your Personal Data to communicate with you, to send you marketing information, how we provide you with customized and relevant advertising, and whether you want to stay signed into your account.

If you do not wish to receive marketing communications from us, you can write in to us at info@APESys.in.

Ownership of Rights

All rights, including copyright, in this Website are owned by or licensed to us. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You are prohibited from modifying, copying, distributing, transmitting, displaying, printing, publishing, selling, licensing, creating derivative works or using any content available on or through our Website for commercial or public purposes. You shall not modify, distribute or re-post something on this Website for any purpose.

The Site contains copyrighted material, trademarks, and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of APESys is protected by copyright as a collective work under the applicable copyright laws. APESys owns a copyright in the selection, coordination, arrangement, and enhancement of such content, as well as copyright or license to use in the content original to it. You shall not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download / print / save copyrighted material for your personal use only.

Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication, or commercial exploitation of downloaded material without the express permission of APESys is permitted. If copying, redistribution, or publication of copyrighted material is expressly permitted by APESys, then no changes in or deletion of author attribution, trademark legend or copyright notice shall be made.

You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.

Grievance Officer

If you have any questions or concerns about this Privacy Policy, please contact our Grievance Officer at: info@APESys.in.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated Privacy Policy on this Website. Your continued use of the Website after such changes constitutes your acceptance of the new Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our practices regarding your information.

Consent

By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.

Conditions of Use

We do not warrant that this Website, its servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special, or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Akanksha Kumari
Designation: Grievance Officer
Email: info@APESys.in

Consent to This Policy

The Terms of Use Agreement is incorporated herein by reference in its entirety.

General Modification

We may at any time modify the Terms of Use of our Website or this Privacy Policy without any prior notification to you. Should you wish to terminate your account due to a modification to the Terms or the Privacy Policy, you may do so by emailing us at info@APESys.in. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms of this Website.

Privileged/Exclusive Service

By having an APESys account, you have explicitly given consent for us to capture images (followed by analysis), camera/mic permissions to make video calls and record the same.

Governing Law and Jurisdiction

In the event of any dispute arising between the parties with respect to the Terms of Use or this Privacy Policy, the same shall be referred to a sole arbitrator and the arbitration shall be in accordance with Arbitration and Conciliation Act of 1996. The language of arbitration proceedings shall be English. The venue of arbitration shall be Varanasi, Uttar Pradesh, India, and the decision of the Arbitrator shall be final and binding on both parties herein. This Privacy Policy shall be subject to the exclusive jurisdiction of courts in Civil Court, Varanasi, Uttar Pradesh, India and shall be governed by the Indian laws.